These Terms and Conditions of Trading (â€˜Agreementâ€™) apply to all consumer contracts between Be amazed LLC ( Maze) and our subcontractors (â€˜us/we/ourâ€™) and the Customer (â€˜you/yourâ€™) in relation to all online sales of goods and services.
We accept MasterCard, Visa, American Express and Visa DebitÂ Pay pal & Maze gift cards.
PLACING AN ORDER
By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with or unclear about any aspect of these terms, please contact us before placing an order – either by telephone on +1 212Â 879 2313 , by email atÂ email@example.com .
Telephone calls to and from Be Amazed LLc may be recorded or monitored as part of our efforts to further improve service to our customers. Unless stated otherwise, all calls from within the USA to Be Amazed LLC using the number above are charged at your standard rate from a landline. International calls, and charges from mobile providers and other networks may be higher.
By placing an order via this website you are making an offer to Be Amazed LLC to purchase the goods detailed in your order upon the terms described in your order. Once you have placed an order we will send you a confirmation that your order has been received but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and The Rug Company for the sale of our products will only exist once an order has been accepted and processed. This does not affect your statutory rights.
Prices and availability of goods are subject to change without notice. A delivery charge will be added to your order value where appropriate. Please see our delivery times and charges.
All dates quoted for delivery are estimated delivery dates only and may be subject to change without prior notice.Â We can accept no liability for any loss or damage (whether direct or indirect) if delivery takes place at any time other than the estimated date for delivery. All orders received and accepted before midday will, subject to availability and where possible, be dispatched on the same day for a 2 working days delivery. Orders received and accepted after midday will be deemed as received the following day and every reasonable effort shall be made to have the item dispatched on that day.
Yes we deliver everywhere, just email us with items you wish to ship with address and phone number & we will give you a quote.
RECEIPT OF ORDER CONFIRMATION
You will receive an order receipt confirmation email as soon as you have placed an order. Please keep it in a safe place as we may ask you for information from it in any correspondence. Â If you do not receive this email please contactÂ firstname.lastname@example.org, so that we may investigate and confirm that your order has been placed successfully.
We take every care to ensure that the description and specification of our products are correct. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the color reproduction of the products is a close representation, we cannot accept any responsibility for any variation in color caused by the browser software or computer system used to view the products.
PRODUCT SIZE AND COLOR
All of our products are handmade, and can vary in width or length from the size shown. Likewise, although Swiss dyes are used for accuracy, colors can vary slightly from piece to piece. The sheep are hand made and there will be color variation from piece to piece.This is normal and, by placing an order via this website, you confirm your understanding and acceptance of this.
We endeavour to display through this website all items in our current range. We aim to hold stock of all styles and sizes whilst a product is active. However, occasionally an item will be out of stock and if this is the case this will normally be highlighted in your shopping basket. The stock status for your order will also be shown on your order confirmation. If an item is out of stock at the time of order, but due in stock within two weeks, this will be shown as in stock and we will process your order as normal but let you know that your order will be delayed.
If one or more item of a multiple order is out of stock, we will not dispatch your order until all items are in stock. We will let you know this, and give you the option to split your delivery for an additional delivery charge.
SHIPPING TO A DIFFERENT DELIVERY ADDRESS
We are pleased to arrange delivery of your order to an address that is different to your credit or debit card billing address but, if you have not purchased from us before, we may contact you before we process your order you to verify that your credit or debit card is not being used fraudulently.
DELIVERY TIMES AND CHARGES
Standard deliveries to US addresses are normally made within 2-10 working days â€“ Monday to Friday. Deliveries to South America and the Caribbean will take longer, but we endeavour to send all orders by the quickest route. For orders delivered outside the USA, we will confirm the anticipated delivery date to you.
Delivery charges are calculated by volumetric weight, and are shown at the time of order.
IMPORTANT SHIPPING INFORMATION
â€¢Â Â Â Please make sure that the shipping address is correct as we’re unable to redirect orders once they are on their way to you
â€¢Â Â Â Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum
â€¢Â Â Â Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods when it may take up to 48 hours for shipments to be dispatched
We work closely with our shipping partner to minimize the potential impact of custom delays on our international customers
TITLE AND RISK
We retain ownership of any products ordered until we have received full payment for such products.
If you are not entirely delighted with the products that you have chosen you may return them to us within 14 days of receipt. We will be happy to offer you an exchange provided that the products are returned complete, in perfect condition with the original packaging. Items can be returned outside this period if they are found to be faulty. We cannot accept an item returned as faulty if the appropriate product care instructions have not been followed and the damage caused to the product is clearly due to wear and tear or misuse. Return of an item is at your own cost unless the item is faulty.
All custom, special orders, opened items or items returned without all original packaging, and sale items are non-returnable.
If you wish to return an item for any reason, you must contact us first on +1 212 879 2313 to obtain a returns authorization.Â This RMA # is very important to ensure proper tracking and handling of returned goods. Do not return any product(s) until you have received an RMA #.
All prices quoted on this website are accurate at the time of publication, are quoted in US Dollars. If your order is for delivery within the United States, all prices charged are inclusive of sales tax at the appropriate rate. If your order is being dispatched to a destination outside the United States then your sales tax will be zero. You will be responsible for the payment of any customs or import duties levied once the package reaches your destination country.
SECURITY OF PAYMENT
If your credit card is lost or stolen and used fraudulently as a direct result of being used to buy from our site, we will use reasonable endeavours to work with your credit card company to minimize the hassle for you.
WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU AND HOW WE USE IT
Be Amazed LLC collects personal information in several ways when you place an order, buy a gift voucher for a friend or register for a service offered by Be Amazed LLC. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit card billing address(es) so that we can process and fulfil your order. We only save credit card information for those customers that have registered on the Site. â€¨Saved card details will never be shared with third parties and will only be used to process your order, using our payment partner’s systems. Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.
LEGAL PURCHASE AGE
â€¢Â Â Â Traffic monitoring, for example, the IP address from which you access the Site, the type of browser and operating system used to access the site, the date and time of your access to the site, the pages you visit, and the Internet address of the website from which you accessed our Site;
â€¢Â Â Â To recognize repeat visitors for statistical/analytical purposes; or
â€¢Â Â Â Anonymous tracking of interaction with online advertising, for example, to monitor the number of times that a banner ad is displayed and the number of times it is clicked.
â€¢Â Â Â We may connect the information that we collect through cookies with other Personal Information that you provide to us. Such purposes are:
â€¢Â Â Â To customize or personalize your experience of the Site; for example, so that we can greet you on the site by name;
â€¢Â Â Â For transactional purposes, such as credit card sales; or
â€¢Â Â Â To monitor your use of the Site in order to make our communications with you as relevant as possible; for example, by sending you email communications relevant to the parts of the Site that you visit most often or by letting you know about features of the Site that you have not accessed previously.
We may compile and report to third parties (such as advertisers) aggregate statistics about our users in terms of numbers, traffic patterns and related site information. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items.